FAQ’s about sending a parcel

How do I open an account with Deadline Distribution?

Please complete our sales enquiry form here.

What insurance is there for the goods I am sending?

Insurance coverage: £13 per kilo for parcels (max £15k/general goods, £3k/electrical and software), except those listed as goods not covered by standard insurance, and carried at owner’s risk as detailed in Section 6 of our Terms and Conditions. £50 excess applies.

Can you arrange a collection from an address and have the item returned to my company or to a third party address?

We can do this. Please enter your details as requested in the Click & Send platform. Account customers can also arrange collection from within the despatch platform.

What are the maximum dimensions and weights I can send through your parcel network?

Please refer to the Product Guide from APC, a copy of which can be found in the ‘Downloads’ section.

How do I track my consignments?

Deadline Distribution account customers can track consignments/goods sent via the tracking summary sections of the despatch platform. If you do not have an account you are still able to track your items using the track facility on our homepage.

FAQ’s about receiving a parcel

I've received a card telling me I've missed a delivery, what do I do now?

Follow the instructions on the ‘Sorry I missed you’ card that our driver left or click here to arrange a re-delivery or to collect your parcel.  Our address and opening times are there too.  You will need to bring the card we left along with identification (photographic or proof of address).

Can my parcel be delivered to another address or left safe?

Items may only be redirected or left in a safe place with permission from the sender. For security and contractual reasons, we cannot accept these instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address or left in a safe place, please contact the sender who can in turn give us the authority to do this.

How can I track my parcel?

Your items can be tracked using the track facility on our homepage.

When will my parcel be delivered?

For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some locations). When an item is consigned, the sender will specify delivery from our range of services. This is normally for delivery by 9am, 10am, 12 noon or close of business on the next working day (Monday to Friday). Delivery will be attempted between 8am and the selected delivery time.

A Saturday morning service is available to most areas, which is again arranged by the sender of the goods.

Rebooked deliveries will be attempted on the same service as originally chosen by the sender and for this reason we do not offer the option to choose a timed or Saturday service when rebooking a delivery. Upgrades (to a timed or Saturday service) would need to be arranged by the sender of the parcel.

Where can I find your terms and conditions?

A copy of our Terms and Conditions can be found here.