Are you a regular shipper? Do you send parcels or documents for your business? There are many options out there for courier services and choosing the right one is key for your business. Have you just gone for one of the biggest names? Or the cheapest prices? It’s worth considering some of these factors before deciding, or if you’re thinking of changing provider:
1) Speed of delivery
Does your courier offer options for how fast your goods get delivered? Many ecommerce customers now expect a next day service for delivery, or timed options to know their goods will arrive before a particular time. It can also be useful to have a same day option for urgent deliveries or being able to put things right for customers if there are any delays.
This is crucial. As far as a customer is concerned, it’s not the courier’s reputation on the line – it’s yours. A courier you can rely on is a valuable asset for any business. Being able to track your delivery online is also important so you can be up to date with the progress of your deliveries.
This is an interesting one. Is the cheapest price the best one? Is the advertised price the final one? Are there any hidden extras? You may choose a delivery company with the cheapest prices, but if they don’t deliver on time then that’s a false economy. Finding a courier that provides best value for money is the way to go.
4) Customer Service
What if something goes wrong or you have questions – is there a service you can easily reach? Can you pick up the phone and speak directly to someone who can help? Are customer service enquiries from sending and receiving customers dealt with promptly and efficiently? Does the courier have a presence on social media for this purpose.
Is it easy to work with the courier? Do their systems integrate with yours? Is online booking easy and quick? These are important features that will save time and money every time you use the service. Does the courier have the ability to let your customers know when to expect their delivery? This is another key factor that buyers look for when shopping online.
At Deadline Distribution, we like to think that we meet and exceed expectations for all our customers and offer the right delivery options, with customer service you can really rely on! If you’d like to find out more and see how we can help your business, please feel free to get in touch.